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Privacy Policy

Effective Date: June 18, 2025
Last Updated: March 10, 2026

At LustraEX, we are committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with Canadian privacy laws, including PIPEDA and CASL.

Who We Are

LustraEX is a boutique consultancy based in Toronto, Ontario.
Our website: www.lustraex.com
Contact: privacy@lustraex.com

What Information We Collect

We collect personal information directly from you when you:

  • Contact us via our website
  • Book a call using TidyCal
  • Subscribe to our newsletter (via ConvertKit)
  • Download free resources

Personal information may include:

  • Name
  • Email address
  • Any information you provide in a message or form

We do not collect sensitive personal data (e.g., health or financial info) through this website.

How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Schedule appointments
  • Send newsletters and occasional marketing emails (with your consent)
  • Improve website functionality and user experience

We comply with CASL, which means you’ll only receive marketing emails if you’ve given us express consent, and you can unsubscribe at any time.

Who We Share It With

We don’t sell or rent your personal data. We may use trusted third-party service providers to operate our business, such as:

  • ConvertKit (email marketing)
  • Microsoft 365 (email + document storage)
  • Tally (form submissions)
  • TidyCal (appointment booking)

These providers may store or process data outside of Canada (e.g., in the U.S.), and we take reasonable steps to ensure they protect your information.

Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to your data
  • Withdraw consent (e.g., unsubscribe from emails)

To exercise any of these rights, email us at privacy@lustraex.com

How We Protect Your Data

We use secure platforms and follow industry best practices to protect your personal data from unauthorized access, disclosure, or misuse.

Retention

We retain personal data only as long as needed for the purposes outlined in this policy or as required by law.

Updates to This Policy

We may update this policy as our services evolve. Changes will be posted on this page with the new effective date.

Contact

If you have questions or concerns about this Privacy Policy, contact us at:
privacy@lustraex.com

International Users (GDPR Notice)

While LustraEX does not currently offer services to residents of the EU or UK, we are committed to data protection and may voluntarily align with relevant international privacy standards as we grow.